FREQUENTLY ASKED QUESTIONS
Welcome to the AkiraCircuit FAQ page. Find answers to the most common questions about our anime figures, collectibles, retro gaming products, collectibles. If you cannot find what you are looking for, contact us at hello@akiracircuit.co.uk and we will be happy to help.
ORDERS & PAYMENTS
How do I place an order at AkiraCircuit? Simply browse our store at akiracircuit.co.uk, add your chosen items to your cart and proceed to checkout. We accept all major credit and debit cards, PayPal, Klarna and other payment methods displayed at checkout. Ordering is quick, secure and straightforward.
Can I change or cancel my order after placing it? If you need to change or cancel your order please contact us immediately at hello@akiracircuit.co.uk with your order number. We process orders quickly so we cannot guarantee changes once an order has been placed. If your order has already been dispatched you will need to follow our standard returns process.
Is it safe to pay on AkiraCircuit? Absolutely. Our website uses SSL encryption (HTTPS) and all payments are processed securely through Stripe, our PCI-compliant payment provider. We never store your card details on our own servers. For Pay on Fulfilment pre-orders, your card is saved securely by Stripe so we can charge it automatically once your item is confirmed in stock — AkiraCircuit never sees or holds your full card number. Your security is our priority.
What payment methods do you accept? We accept all major credit and debit cards including Visa, Mastercard and American Express, PayPal, and Klarna. Additional payment options may be available at checkout.
Do you offer buy now pay later? Yes! We offer buy now pay later through Klarna, powered by Stripe. Klarna allows you to spread the cost of your purchase into manageable instalments. Simply select Klarna at checkout to see the options available to you. Subject to eligibility and approval by Klarna.
Will I receive an order confirmation? Yes. Once your order is placed you will receive an automated order confirmation email. If you do not receive this within a few minutes please check your spam folder or contact us at support@akiracircuit.co.uk
PRE-ORDERS & PAY ON FULFILMENT
What is a pre-order? A pre-order reserves an item we have confirmed allocation for through our authorised UK distributor, before it is in stock. Every pre-order page offers two ways to pay: Pay on Fulfilment (£0 today) or Pay in Full.
How does Pay on Fulfilment work? Reserve for £0 today — nothing is taken at checkout. Your card is saved securely with Stripe and your price is locked. We charge the full amount automatically only when your item is confirmed in stock and being prepared for dispatch, and we email you a receipt. There is no deposit and no fee, and nothing to lose if your plans change before we charge you. Pay on Fulfilment takes card payments — including Apple Pay and Google Pay. When you choose Pay on Fulfilment we securely save your card — typed in, or via Apple Pay / Google Pay — and only charge it once your item is confirmed in stock by our supplier — so PayPal, Clearpay, Klarna and Amazon Pay aren’t available on that option. Prefer one of those? Choose Pay in Full at checkout.
Do I need an account to pay on fulfilment? Yes. You create an account at checkout so we can safely link your saved card to your reservation.
What if my payment cannot be taken automatically? Occasionally a bank needs extra verification (3-D Secure) or a card has expired. If the automatic charge cannot go through, we email you a secure link to pay. We send one reminder after 48 hours, and the link stays valid for 14 days from the date stock is confirmed.
What happens if I never complete payment? If payment is never taken, we cancel the reservation automatically after the 14-day window. Because nothing was ever taken, there is no charge, no fee and no forfeit — and we will always have emailed you first.
Can I cancel a pre-order? On Pay on Fulfilment, email us at orders@akiracircuit.co.uk before we have charged you and we cancel straight away — no money has been taken, so there is nothing to refund. On Pay in Full, cancel any time before dispatch for a full refund within 5 business days. Your statutory rights under the Consumer Contracts Regulations 2013 always apply.
SHIPPING & WORLDWIDE DELIVERY
Does AkiraCircuit ship worldwide? Yes! AkiraCircuit ships to customers all around the world. Whether you are in the UK, Europe, the USA, Australia, Japan or anywhere else, we can deliver to you. Delivery costs and estimated times are calculated at checkout based on your location.
How long does delivery take? Estimated delivery times by region are as follows:
— United Kingdom: 1 to 2 working days (24hr tracked service) — Europe: 5 to 10 working days — USA & Canada: 7 to 14 working days — Australia & New Zealand: 10 to 18 working days — Rest of the world: 10 to 21 working days
All in-stock orders placed before 2pm Monday to Friday are dispatched the same day on a 24hr tracked service. Orders placed on Saturday or Sunday are posted first thing Monday morning. Pre-order items are dispatched as soon as they are released and arrive with us. During peak periods or due to customs processing, delivery times may occasionally vary.
How much does shipping cost? UK delivery is a flat £2 on Royal Mail 24 tracked, and free on orders over £100. Signal members unlock free UK delivery sooner — over £75 at Initiate, £50 at Operative, £25 at Architect, and always for Vault Keepers — and every new Signal member’s next order ships free. Pre-order items always ship free within the UK. Europe is £10.99 and the rest of the world £14.99 on Royal Mail International Tracked; overseas orders are never eligible for free delivery. Follow @akiracircuit.official on Instagram and @akiracircuit on TikTok for occasional promotions.
Will I have to pay customs duties or import taxes? International orders may be subject to customs fees, import duties or local taxes depending on your country’s regulations. These charges are outside our control and are the responsibility of the customer. We recommend checking your local customs regulations before placing an order. AkiraCircuit cannot be held responsible for any delays caused by customs processing.
How do I track my order? Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. In-stock orders placed before 2pm Monday to Friday are dispatched — and tracking sent — the same day. If you have not received tracking information within 1 working day of expected dispatch please contact us at support@akiracircuit.co.uk
My order has not arrived — what should I do? If your order has not arrived within the expected timeframe please first check your tracking information for updates. International orders may occasionally experience delays due to customs. If your tracking shows no movement or you have further concerns please contact us at hello@akiracircuit.co.uk with your order number and we will investigate promptly.
Do you offer express or next day delivery? Every UK order is sent on a 24hr tracked service as standard. Order any in-stock item before 2pm Monday to Friday and it is dispatched the same day, so most UK customers receive their order the next working day. Orders placed on Saturday or Sunday are posted first thing Monday morning. International express options may be available at checkout depending on your location.
RETURNS & REFUNDS
What is AkiraCircuit’s return policy? We offer a 14 day return policy in accordance with the Consumer Contracts Regulations 2013. If you are not completely satisfied with your purchase, contact us within 14 days of receiving your order at support@akiracircuit.co.uk to request a return. Please see our full Refund Policy for complete details.
How do I return an item to AkiraCircuit? To begin a return, email support@akiracircuit.co.uk with your full name, order number and reason for return. We will respond within 1 business day with full return instructions and our return address.
When will I receive my refund? Once we receive and inspect your returned item we will process your refund within 5 business days. Refunds are issued to your original payment method. Klarna refunds will be reflected in your Klarna account once processed.
What if my item arrives damaged or faulty? Please contact us within 48 hours of delivery at support@akiracircuit.co.uk with your order number and clear photographs of the damage or fault. We will arrange a full refund or replacement at no extra cost to you, including return postage.
Can I exchange an item? We do not currently offer direct exchanges. To receive a different item please return your original order for a refund and place a new order for the item you want. Email support@akiracircuit.co.uk to start the process.
Do you offer returns on international orders? Yes, we accept returns from international customers. Please note that return postage costs for international orders are the responsibility of the customer unless the item is faulty or incorrectly sent. Contact us at support@akiracircuit.co.uk for full instructions.
PRODUCTS
Are AkiraCircuit products officially licensed? Yes. We are committed to stocking only officially licensed merchandise from trusted and reputable suppliers. All our anime figures, collectibles and apparel are authentic products.
Does AkiraCircuit sell anime figures? Yes! We stock a wide range of premium anime figures including characters from Naruto, Dragon Ball Z, One Piece and many more. Browse our full Figures collection at akiracircuit.co.uk
What collectibles does AkiraCircuit sell? We stock anime figures, statues, replicas, Loungefly bags and accessories. Our collectibles range is constantly growing with new products added regularly.
Do you sell retro gaming products? Yes! We stock a curated range of retro gaming collectibles, accessories and memorabilia including products from Nintendo, Sega, PlayStation and Xbox.
Do you restock sold out items? We do our best to restock popular items as quickly as possible. Follow us on Instagram at @akiracircuit.official and TikTok at @akiracircuit for restock announcements and new arrival drops.
Do you sell limited edition or exclusive products? Yes! We regularly drop limited edition and exclusive items. Subscribe to our newsletter and follow our social media channels to be the first to know about new arrivals and exclusive drops.
I am looking for a specific product — can you source it? We are always looking to expand our range. If there is a specific product, figure or collectible you are looking for please contact us at hello@akiracircuit.co.uk and we will do our best to help source it for you.
ACCOUNTS & GENERAL
Do I need an account to place an order? No, you can checkout as a guest without creating an account. However registering for an account allows you to track your orders, save your delivery details and access exclusive member offers.
How do I subscribe to the AkiraCircuit newsletter? You can subscribe using the newsletter signup form at the bottom of our homepage at akiracircuit.co.uk. New subscribers receive 10% off their first order as a welcome gift.
How do I contact AkiraCircuit? For general and product enquiries contact us at hello@akiracircuit.co.uk. For returns and order issues contact us at support@akiracircuit.co.uk. We aim to respond to all enquiries within 1 business day.
Does AkiraCircuit have a physical store? We are currently an online only store, allowing us to serve customers across the UK and worldwide. Watch this space for future announcements!
How do I stay updated on new arrivals and exclusive drops? Follow us on Instagram at @akiracircuit.official and TikTok at @akiracircuit, and subscribe to our newsletter at akiracircuit.co.uk for early access to new arrivals, exclusive drops and special offers.
