Your Purchase, Protected
Refund & Returns Policy
Straightforward. No small print. No runaround. If something is wrong, we will put it right — that is our promise, and UK law backs it up.
14-day cooling-off (right by law)
Refunds within 5 business days
Faulty items replaced at no cost
Reply within 1 business day
We are a small business built by collectors. We do not hide behind policy documents — we just sort things out. Email orders@akiracircuit.co.uk and we will reply within one business day.
01
Your Right to Cancel (14-Day Cooling-Off)
Under the Consumer Contracts Regulations 2013, you have the right to cancel any order within 14 calendar days of receiving your goods — no reason needed.
To cancel, email orders@akiracircuit.co.uk with your order number and a clear statement that you wish to cancel. You then have a further 14 days to return the item to us.
Pre-orders (Pay on Fulfilment): Nothing is taken at checkout — we charge your saved card only once stock is confirmed. You can cancel free of charge any time before we charge you; because no money has been taken, there is nothing to refund. Once your item has been charged and dispatched, this policy and your statutory 14-day cooling-off period (from the day you receive the goods) apply in full. See our Pre-Order & Reservation Terms for details.
02
How to Start a Return
Email orders@akiracircuit.co.uk with the following and we will take it from there:
1
Your order number & nameSo we can pull up your order immediately.
2
Reason for returnChange of mind, faulty, damaged, wrong item — just let us know.
3
Photos if damaged or faultyClear images of the issue help us resolve things faster.
4
We send you a returns label or addressWe will confirm everything within one business day.
03
Return Conditions
For a change-of-mind return, items must be returned:
Return postage is on us — UK change-of-mind returns are free. Contact us when you start your return and we will arrange a tracked, prepaid return label, so nothing gets lost in transit and you never pay a penny to send something back. (International return postage remains the customer’s responsibility unless the item is faulty.)
04
Faulty, Damaged or Wrong Item
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund if your item is faulty, not as described, or unfit for purpose.
Arrived damaged or wrong? Contact us within 48 hours of delivery. We will arrange collection and send a replacement or full refund — including return postage. You will not pay a penny.
If a fault develops within 30 days of delivery: you are entitled to a full refund, repair, or replacement — your choice.
If a fault develops between 30 days and 6 months: we will repair or replace first. If neither is possible, we will issue a full or partial refund.
Every item is inspected at our Bristol premises before dispatch. If something leaves us in poor condition, we want to know about it.
05
Refunds & Processing Times
Once your return is received and inspected, we will email you to confirm. If approved, your refund is processed within 5 business days.
Refunds are returned to your original payment method — card, PayPal, or Buy Now Pay Later provider as applicable. Stripe (our payment processor) typically clears funds within 5–10 business days after we initiate the refund, depending on your bank.
Partial refunds: We reserve the right to reduce a refund if the item has been handled beyond what is reasonably necessary to inspect it — for example, if packaging has been damaged or accessories are missing. We will always tell you if this applies before processing.
06
Cancelling Before Dispatch
Changed your mind before your order ships? Email orders@akiracircuit.co.uk immediately with your order number. If your order has not yet been dispatched, we will cancel it and issue a full refund within 5 business days — no returns needed.
On Pay on Fulfilment, there is nothing to refund if we have not yet charged you — we simply release your reservation at no cost.
If your order has already been dispatched, please follow the standard returns process above once it arrives.
07
Your Statutory Rights
Nothing in this policy limits or replaces your rights under UK law. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full.
For independent advice on your consumer rights, visit Citizens Advice at citizensadvice.org.uk or call 0808 223 1133.
If we are unable to resolve a complaint to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) scheme. Details of our approved ADR provider are available on request.
Something Not Right? Let’s Fix It.
We are real people. If your order is not what you expected, just tell us. We will always try to find a fair resolution — quickly, without drama, and without making you jump through hoops.
Email orders@akiracircuit.co.uk