The Queue
Pre-Order & Reservation Terms
Written by collectors, for collectors. Plain English. No small print. No surprises. We have nothing to hide — and everything to earn.
- Pay £0 today to reserve
- Charged only when stock is confirmed
- No deposit · no fees · nothing to lose
- Full refund if we cannot fulfil
14-day cooling-off (right by law)
Refunds within 5 business days
Faulty items replaced at no cost
Reply within 1 business day
We are collectors ourselves. We built AkiraCircuit because we got tired of shops that treat customers as transactions. These terms protect both of us — not to catch you out. Questions before ordering? Email orders@akiracircuit.co.uk — we reply within one business day.
01
How Pre-Orders Work
A pre-order is a purchase placed for an item not yet in stock. We only open pre-orders on products we have confirmed allocation for through our authorised UK distributor. We do not list speculative pre-orders.
Every pre-order product page shows two ways to pay before you add to cart.
Pay on Fulfilment takes card payments — including Apple Pay and Google Pay. When you choose Pay on Fulfilment we securely save your card — typed in, or via Apple Pay / Google Pay — and only charge it once your item is confirmed in stock by our supplier — so PayPal, Clearpay, Klarna and Amazon Pay aren’t available on that option. Prefer one of those? Choose Pay in Full at checkout.
02
Your Price, Locked In
Your price is fixed at the amount shown when you reserved. If the retail price rises after you reserve, what you pay will not change — on either option. We honour your original price, always, including where secondary-market values rise after a sell-out. There is no deposit and no upfront charge on Pay on Fulfilment.
03
How Payment Works
On Pay on Fulfilment, here is exactly what happens — and when.
1
You reserve — £0 takenYour card is securely saved with Stripe. Your unit is secured and your price locked.
2
Stock confirmedWe’re notified the moment your item reaches our supplier, and email you a heads-up the same day.
3
We charge automaticallyWe take the full amount from your saved card — no action from you, no link to chase. A receipt is emailed on success.
4
DispatchedOnce payment confirms, we ship from Bristol — normally within 1 working day, fully tracked.
If we can’t take payment automatically
Occasionally a bank needs extra verification (3-D Secure / SCA), or a card has expired. If the automatic charge can’t go through, we email you a secure link to pay yourself. We send one reminder after 48 hours, and the link stays valid for 14 days from the date stock is confirmed.
If payment is never taken — you change your mind, or don’t complete the link — we cancel the reservation automatically after the 14-day window. Because nothing was ever taken, there’s no charge, no fee, no forfeit. Genuinely nothing to lose. We’ll always have emailed you first.
04
Cancellations By You
Pay on Fulfilment
Change your mind before we’ve charged you? Email orders@akiracircuit.co.uk — since no money has been taken, we cancel straight away. No charge, no fee, no questions. Once charged and dispatched, our Refund & Returns Policy applies alongside your statutory rights.
Pay in Full
Cancel for a full refund any time before dispatch. Email us; refund within 5 business days.
Nothing here limits your statutory cancellation rights under the Consumer Contracts Regulations 2013; where statute gives you more, statute wins.
05
Release Dates & Delays
Release windows are manufacturer estimates. The industry is prone to delays — we’ll never hide one we knew about. We get automatic supplier updates and email you the moment an ETA changes; you’ll always hear from us first.
If a delay is 60+ days beyond the original window, you can cancel: a full refund if you paid in full; if you’re on Pay on Fulfilment and not yet charged, we simply release your reservation at no cost.
06
If We Cannot Fulfil Your Order
If a product becomes permanently unavailable — cancellation, production failure, or allocation issues — you receive a full refund of everything paid within 5 business days. If you’re on Pay on Fulfilment and not yet charged, there’s nothing to refund: your reservation is released and you owe nothing. We contact you and handle it automatically.
07
Condition, Quality & Dispatch
Every item is inspected at our Bristol premises before dispatch; factory-sealed items stay sealed. If an item arrives from our supplier in poor condition we contact you first and offer a full refund or replacement.
Items dispatch once received, inspected, and payment confirmed — to UK addresses unless stated. Tracking is emailed on dispatch day via Royal Mail Signed For or DPD.
08
Your Statutory Rights
Nothing here affects your rights under UK law. The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply in full. Item damaged or not as described? Contact orders@akiracircuit.co.uk within 48 hours of receipt and we’ll put it right. ADR provider details available on request.
Our Promise To You
We’re a small business built by collectors, for collectors. We’ll always communicate proactively, honour the price you paid, and tell you if something changes before you have to ask. We ask for your trust — and intend to earn it, one order at a time.
